RETURN OF PRODUCTS
(i) Right of withdrawal
The Customer will have a maximum period of fourteen (14) calendar days from the delivery of the Product to cancel, totally or partially, the purchase of the Product, in accordance with the applicable legislation.
Once the term of fourteen (14) calendar days has expired, Strap will not accept returns for withdrawal of product purchases.
To facilitate the return process, Strap makes available to the Customer the Returns page with the graphic explanation of the process to be followed to make the return, as well as the link to download the return form. To be able to make a refund, the following requirements must be met:
1) The Product must be in the same state in which it was delivered and must keep the instructions, documentation, accessories and, insofar as possible, its original packaging and labeling.
2) The return to Strap must be done using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the Products in perfect condition.
3) The return form of the Products must be included in the package.
Once the Customer has completed the return procedure, the customer must send the package to the address indicated in the Returns section.
Notwithstanding the foregoing procedure, the Client may also exercise his right of withdrawal through the use of the return form as well as the delivery of the package at any of our physical stores.
Strap will not be responsible for costs and direct expenses incurred by the Customer for those returns of Products in the exercise of the right of withdrawal, therefore the Customer will assume the costs of return shipping.
The product must be delivered in perfect condition, unused and in its original packaging, including warranties, labels and instructions for use.
It is very important that you return the / perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, wearestrap.com will accept the return of the product and will proceed to the reimbursement of its amount according to the modality of payment made, and where appropriate, to the shipment of the new product:
A. If you made the payment by credit card, you will be paid the amount on the same credit card.
B. If you made the payment by transfer, we will ask for an account number where you can pay the amount.
NOTE You will receive the refund of the amount within a maximum period of 14 days from the receipt in our warehouse of the product of exchange or refund. Keep in mind that if you paid by credit card it is probable that your bank does not show you the amount of the refund in your balance until the following month. Note that wearestrap.com does not support shipments due to shipping.
In any case, it should be noted that the product can not be used and then returned based on this right of withdrawal: it is only allowed to test and inspect the purchased items as is customary in a physical store. That is, minimal manipulation.
Therefore, these manipulations and inspections will have to be done with the utmost care.
In any case, it must be taken into account that, if the property is returned after using it more than what would be necessary to determine its nature, characteristics or operation, the client will be responsible for the depreciation of the value that the goods may suffer.
Finally, we will highlight some cases in which there is NO right of withdrawal. Thus, the most relevant assumptions would be those that were designed or made according to consumer specifications and also those that are not suitable to be returned for reasons of health and hygiene protection and that have been unsealed after delivery (for example, swimsuits and underwear, footwear ...).
Steps to follow for changes or returns
1- Get in touch with our customer service department to notify the change or return on the phone: +34 963547354 (hours from 10 to 14 and from 15:30 to 18) or through the email: [email protected]
2- Print and fill out our form in the following link
3- Carefully pack the items exactly as they arrived, and include the form duly completed inside.
4- Send us the package to the address indicated on the form.
5- Once the package has been received and it has been verified that everything is in order, we will proceed to refund your money.
NOTE: The return shipment to our warehouse is the responsibility of the customer, but in case of change, the shipping costs of the new order are not paid.
(ii) Reimbursement of the price of the Products to the Customer
In the event of exercise of the right of withdrawal in section (i), the Customer shall be entitled to reimbursement of the price of the Products returned, in addition to the ordinary shipping costs (the difference between express shipping costs is not included), provided that returned Products are in the same conditions in which they were delivered, have not been used (except for what is necessary to verify their adequacy with the expected), washed, damaged, unsealed or lost before reaching the premises of Strap or have not been fulfilled the requirements established in these Conditions of Use and Sale.
The transportation costs of the return of the Product mentioned in section (i) above will not be reimbursed.
Strap will check the adequacy of the returned Product in its warehouse, reserving the right not to make the refund in case of detecting that the Product purchased and the returned do not match or that the return has not been made in accordance with these Conditions of Use and Sale.
Partial refunds of an order will result in reimbursement of the price and partial shipping costs. The shipping costs will be returned proportionally to the value of the returned product.
Strap will manage the order to return the price and shipping costs through the same payment system used by the Customer for the purchase of the Products, within forty-eight (48) hours from the confirmation of arrival at the warehouse of the returned order. and, in any case, within a period not exceeding the period of 14 calendar days from when the Customer communicated his withdrawal. The application of the return of the price and shipping costs in the Client's account or card will depend on the card and the issuing entity. The term of application of the refund of the price will be up to seven (7) calendar days for the debit cards and up to thirty (30) calendar days for the credit cards.
(iii) Return of defective Products
The Customer shall be entitled to reimbursement of the price, shipping costs and transport costs of the return of the defective Products or of the Products delivered if they do not correspond to the order placed by the Customer, in accordance with the applicable legislation .
In these cases, the return to Strap of the Products may be made in the manner established in section (i) above or by contacting the customer service department in the "Help" section. In the case of return of defective Products, or that do not correspond to the order made by the Customer, Strap will be responsible for transport costs of the return of the Products, as long as the return is made from within the Territory.